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FAQ's


Sizing

How Do You Get My Measurements? We have a smartphone app available in 20+ countries from USA, Europe, Latin America, and Asia Pacific. For the complete list of countries, please see this list. The app in the US and in Europe will guide you through taking three photos of each foot. Follow the instructions and voila, in minutes you will see a 3D model of each foot. We take over 22 measurements from each foot to get the sizes that matter - not just the length. That's why your shoes are truly unique to only you.
What countries is the Feetz smartphone app available in? The Feetz SizeMe app is available on iOS and Android in the following countries:
North America: USA, Canada, Mexico
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Latin America: Argentina, Belize, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Nicaragua, Mexico, Panama, Peru, Uruguay, Venezuela
Rest of World: Australia, Bahamas, Barbados, Dominican Republic, Hong Kong, Japan, New Zealand, Philippines, Puerto Rico, United Arab Emirates
The default language in the app is English and the local size of reference (US Letter or A4). Not in your country? Want a translation for your country? Ask for it by contacting us at info@feetz.com.
Can I use any smartphone with the Feetz app? The Feetz app is available for use on the following Operative Systems:
Android 4.4 Kit Kat+ at Google Playstore.
iOS 8.0+ at the Appstore.
To get the best results from the Feetz app on your smartphone we recommend you to use a device with a good camera quality. A device with at least 13 MegaPixels resolution will guarantee the best detail and resolution for the pictures so that you can have the perfect 3D model of your feet easy and quick.

Make a Better World

How Does Feetz Help The Environment? It’s the basis of who we are - “Make a Better World” is something we have written on the walls and who we hire to work with at Feetz. We want to change that Fashion & Footwear is the world’s 3rd largest polluter in manufacturing, that 99% of shoes are not recycled and end up in landfills, and that shoes are made and shipped across the world instead of locally. We use 3D Printing (known as additive manufacturing) so we ONLY use the material in the shoe - in fact 60% less waste in HOW the shoe is made. We source and use sustainable materials and packaging we can re-use (like the fun shoe bag you can re-use) to the core shoe material we can melt and re-make shoes from!

Shipping

Do You Ship Anywhere In The World? YES - we’ve just opened up international shipping to over 30 countries - all from your requests to us. Thanks so much! Here’s who we currently ship to as of April 1st. 2017: North America: USA, Canada, Mexico
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Latin America: Argentina, Belize, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Nicaragua, Mexico, Panama, Peru, Uruguay, Venezuela
Rest of World: Australia, Bahamas, Barbados, Dominican Republic, Hong Kong, Japan, New Zealand, Philippines, Puerto Rico, United Arab Emirates
Read more about international shipping and fees in the FAQ. If your country not listed - then let us know you want us to come to you!
How Much Does Shipping Cost? Shipping is FREE for United States and we use a standard 2 day shipping service with USPS.
International Shipping - we have partnered with Yakit as a service that will cover all the worries and stress - the Shipping charges and the Duties & Taxes are all shown on the Checkout Page - so no hidden charges when it’s delivered. Hooray! In addition, they take care of the paperwork, give you a tracking number, and have insurance for any whoopsies! Depending on your country there are 2 shipping options - Standard & Express. Standard takes 6-21 business days and Express takes 2-5 business days.

About The Shoe

What does Feetz do? Feetz has built the future of footwear - instead of shoes made for anyone and everyone - we've built an entire new model of custom manufacturing. Making shoes unique to the most important person, the one wearing them: you. Every pair of shoes is custom fit to your style and design choices and your SizeMe measurements and preferences from a smartphone app. We’ve reinvented the manufacturing to use sustainable choices from the 3D printer robots to recyclable liners.
How can I buy Feetz Shoes? Ordering your Feetz shoes is like that custom coffee - it takes a little bit more time, but man is it worth it when you put on the shoes! Our process has you (1) Use our smartphone app to get your SizeMe dimensions (2) Design & order the shoe you want (3) It’s made by our San Diego 3D printer factory and human cobblers and delivered direct to your door. More info is available here.
What Type Of Shoes Do You Offer? We have a dream to make every type of shoe you can imagine wearing. However, we start from the basis that we all need shoes we can wear to work and play in everyday with comfort and style. So casual styles with clean lines and a futuristic twist are what we offer now. You can see more designs and collaborations we’ve done on our Portfolio page. Got a design suggestion or fave shoe - just reach out and tell us! info@feetz.com.
How Long Will My Shoes Take To Make? We've built magic robots that can make pairs of shoes in hours and not days or months like your alternative custom options. The magic robots need human hands along the way as well as the mail to get the shoes to your door, so we promise the shoes to you in under 3 weeks after receiving your SizeMe code.
What Materials Are Used In The Shoes? We focus on using less materials, and using only those that are sustainable - so we can all make a better world together. The materials include a Memory Foam cushion, Antibacterial Fabric Liner, and a Synthetic Rubber that we can recycle and reuse in more shoes! There is no animal based material and the shoes are Vegan Friendly.
The first thing people say when they try them on is “ooooh, so comfortable!”.
How Durable are Your Shoes? Feetz shoes are casual walking shoes that provides up to 500 miles of comfort for your daily steps. When they've stopped their life with you, we'll give you a discount to recycle them for a new pair.
Can You Solve My Medical Footwear Needs? We'd love to, but we are not medical professionals and can't offer the specific expertise and training that your provider can. We want you to have happy, healthy feet and focus on shoes that fit the shape, size and comfort of your feet. Please consult your provider if Feetz shoes would be appropriate for your needs first.
Are the shoes waterproof or washable? Since Feetz have memory foam insoles, they are not meant to be fully submerged in water. A damp cloth will do the trick for spot cleaning.

Returns and Remakes

Domestic US - What If The Shoes Don't Fit? If you ordered a custom pair, our shoes are made just for you and we strive to make these the best shoes you've ever worn. Alas, there is times we don't get things right that will matter to you. Or there could be an error in the data we collected. Or it could be Friday the 13th. If you are unhappy, contact us and we'll make you a new pair with your feedback. What other shoe brand can offer that?
If you ordered a standard size, you may return your unworn shoes within 14 days for an exchange or refund.
Domestic US - Can I Have A Refund? Yes. We want to ensure you are happy with the service and shoes we offer. But understand sometimes we might not be right for you and offer a 30 day money back guarantee.
If you ordered a standard size, you may return your unworn shoes within 14 days for an exchange or refund.
Internationals - Remakes, Refunds and Returns We’re happy to be able to offer you some custom shoes no matter where you live - however it gets expensive for a small company like us to ship things back and forth a few times. So if we don’t get it right or you want a refund, we can cover the cost of the shoe - but all shipping and duties costs are your responsibility and not refundable.

Gift Card Policy

Gift Card Policy Details Use of card constitutes acceptance of the following terms and conditions:
Feetz is not responsible for lost or stolen cards. Card should be treated as cash. Card cannot be redeemed for cash. Card value is in currency identified on the card. Gift cards are subject to the expiration date, if any, set forth on the face of the card, except where prohibited by applicable law. Feetz makes no warranty regarding any good or service you may receive in connection with you use of this card. Feetz assumes no responsibility and shall not be liable for any injury, loss, or damage of any type or nature, which arises out of your use of card. The total value of the card must be redeemed at once. Redeemable online at Feetz.com. These terms and conditions are subject to change without notice.